Full-Time Case Manager

Brookdale Resource Center
Full-Time Case Manager

Location: Macon, GA 
Department: Case Management/Client Support Services
Reports To: Director of Case Management
Position: Full-Time 

 

Position Summary
Brookdale Resource Center is seeking a compassionate, organized, and motivated Case Manager to join our team serving individuals and families experiencing homelessness. 

The Case Manager provides housing-focused case management to clients residing in our low-barrier emergency shelter. The primary goal of the position is to help clients identify and overcome barriers to housing, connect with appropriate community resources, and successfully transition from homelessness to stable housing.

 

Essential Responsibilities

  • Conduct client assessments and develop individualized case management and housing plans. 

  • Maintain an assigned caseload and meet regularly with clients to monitor progress. 

  • Assist clients with housing navigation, applications, documentation, and other steps toward permanent housing. 

  • Identify barriers related to employment, income, identification, transportation, healthcare, behavioral health, substance use, and other needs. 

  • Connect clients with community resources and make appropriate referrals. 

  • Develop and maintain relationships with community service providers and housing partners. 

  • Follow up on referrals and advocate for clients when appropriate. 

  • Participate in case conferences and collaborate with shelter staff and community partners. 

  • Assist with Coordinated Entry and housing placement activities as applicable. 

  • Maintain accurate and timely case notes, client records, and HMIS documentation. 

  • Participate in discharge planning and help clients prepare for successful transition from the shelter. 

  • Assist with client intake, emergencies, incident documentation, and other shared shelter responsibilities as needed. 

  • Maintain a safe, respectful, trauma-informed, and welcoming environment for all clients. 

Qualifications
Required:

  • Minimum of 2 years of case management or related human services experience. 

  • Experience working with individuals and/or families experiencing homelessness or housing instability. 

  • Strong organizational, communication, documentation, and follow-up skills. 

  • Ability to manage multiple clients and priorities in a fast-paced shelter environment. 

  • Ability to work independently and as part of a team. 

  • Proficiency with computers and electronic documentation systems. 

Preferred:

  • Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Counseling, or a related field. 

  • Master's degree in Social Work or related field. 

  • Experience with HMIS, Coordinated Entry, housing navigation, Rapid Rehousing, Permanent Supportive Housing, or emergency shelter services. 

  • Licensed Social Workers and Licensed Clinical Social Workers are encouraged to apply. 

Ideal Candidate

The ideal candidate is a motivated self-starter who demonstrates compassion, professionalism, sound judgment, and the ability to build trusting relationships with clients. Candidates should be comfortable working in a shelter environment and skilled in trauma-informed care, motivational interviewing, conflict resolution, de-escalation, client advocacy, and resource coordination. 

 

Full-Time Benefits 

  • Paid Time Off 

  • Sick Time 

  • Medical Insurance 

  • Dental Insurance 

  • Vision Insurance 

  • Retirement Plan 

Brookdale Resource Center is committed to providing a respectful, inclusive, and supportive environment for both clients and staff. 

Interested applicants please send a cover letter along with your resume to acallaway@brookdalerc.org.