Brookdale

Housing Navigator 

Position Title: Housing Navigator 
Reports To: YHDP Program Manager 
Location: Brookdale Resource Center/United Way of Central Georgia, Macon, GA 

Position Summary 

The Housing Navigator will play a critical role in the Youth Homelessness Demonstration Program (YHDP) by assisting youth and young adults experiencing homelessness in locating, securing, and maintaining stable housing. This position involves direct service provision, collaboration with housing providers, and advocacy to overcome housing barriers. 

Key Responsibilities 

  • Housing Assistance
    • Assist clients in identifying suitable housing options. 
    • Facilitate applications for rental assistance programs and negotiate with landlords to secure housing for clients. 
    • Provide ongoing support to ensure housing stability, including connecting clients with resources to address challenges such as financial management and tenancy rights. 
  • Relationship Building
    • Cultivate relationships with landlords and property managers to expand housing opportunities. 
    • Advocate for clients by mitigating concerns from housing providers. 
  • Community Collaboration
    • Collaborate with local housing authorities, service providers, and community organizations to streamline access to housing resources. 
    • Represent the YHDP program in community meetings focused on homelessness solutions. 
  • Documentation and Compliance
    • Maintain accurate client records, including housing plans, in accordance with program guidelines. 
    • Utilize HMIS (Homeless Management Information System) to track client progress and outcomes. 
  • Client Support
    • Conduct housing readiness assessments and develop individualized housing stability plans. 
    • Provide education on tenant rights and responsibilities. 

Qualifications 

  • Bachelor’s degree in social work, psychology, or a related field, or equivalent experience. 
  • Familiarity with housing systems, landlord-tenant laws, and resources for youth experiencing homelessness. 
  • Strong interpersonal and negotiation skills. 
  • Experience working with vulnerable populations, particularly youth. 
  • Proficiency in HMIS and/or case management software is preferred. 
  • Valid driver’s license and reliable transportation. 

Work Environment 

This position involves a combination of office work, fieldwork (including client home visits), and attendance at community meetings. Weekend and evening shifts may be required. 

For those applying, please send a cover letter along with your resume to Annissa. acallaway@brookdalerc.org

Brookdale Logo

Homelessness is a pressing issue in Central Georgia, leaving many individuals without stable housing and essential resources. The lack of transitional housing and support services can further exacerbate the challenges faced by people experiencing homelessness, making it difficult for them to achieve financial stability and secure stable housing.

Our work began in 2021 when Macon-Bibb Mayor, Lester Miller asked UWCG to take over operations of the recently opened Brookdale Resource Center. Brookdale Resource Center is a transitional housing and resource center. The center's 90-day program offers a lifeline to families and individuals experiencing homelessness, providing them with a supportive environment and essential resources to rebuild their lives. Residents at Brookdale receive personalized assistance from a dedicated caseworker, who tailors the program to address the specific needs of the family or individual. Along with enrolling children in school to obtaining vital documents like birth certificates and accessing government benefits, the caseworker guides and supports residents of all ages (from newborn up) on their journey to stability.

As part of Brookdale Resource Center's comprehensive approach, Hello House was opened in 2023 serving as an emergency overnight shelter. With a capacity of 50 beds, Hello House provides a safe and welcoming space for individuals experiencing homelessness. The shelter operates from 4 pm to 8 am, 7 days a week, with intakes available between 4 pm and 6 pm.

An inspiring addition, the Gardens at Brookdale were launched in 2022 to provide fresh fruit and vegetable on-site. All residents at both, BRC & HH are provided with breakfast and dinner, ensuring they have access to nutritious meals during their stay. The Gardens at Brookdale have enriched residents' nutrition, fostered a sense of community and empowered participants with hands-on gardening experience, yielding over 7,000 pounds of product in its first year.

 

Impact: The impact of Brookdale Resource Center and Hello House is immeasurable for individuals experiencing homelessness in Central Georgia. By offering transitional housing and essential resources, Brookdale Resource Center equips residents with the skills and support necessary to achieve financial stability and secure stable housing. The personalized approach, led by dedicated caseworkers, ensures that each resident's unique needs are addressed, fostering a sense of empowerment and hope.

Hello House's low-barrier entrance shelter provides immediate relief and safety to those in need, giving them a chance to rebuild their lives in a secure environment. The provision of meals and access to basic necessities like shelter and sustenance is a critical step toward helping individuals experiencing homelessness regain stability.

Vision Statement

To live in a community where housing vulnerability is rare, brief, and non-recurring.

Mission Statement

To connect those who are housing vulnerable with the support necessary to become self-sufficient and find a permanent home. 

 

Did you know...

  • 51% families with children & 49% individuals make up Brookdale's resident demographics

  • 1,741 people came through Brookdale including- 152 families with 417 children 

  • 4,021 volunteers with 8,514 hours of service 

  • 92,718 Meals served

  • 201 Housed after residing at BRC

  • 77 employed through guidance and support from the center

  • 27% increase in 2022 of the number of children served the previous year

  • 529 people came through Hello House including- 457 individuals, 22 families with 50 children

  • 86 people transitioned from Hello House to BRC

 

*Through September 2023

Need Help?

Intake assessment for Brookdale Resource Center occurs 9 a.m. to 4 p.m. every Monday through Friday. 

Please call prior to arriving to determine eligibility for the program. We want to ensure we can assist with your needs and that we have open availability/space.

Intake assessment for Hello House at Brookdale occurs 4 p.m. to 6 p.m. daily. 

 

Connect


3600 Brookdale Avenue Macon, GA 31204

478-292-5123

 admin@brookdalerc.org


Each day, Brookdale's program and services are expanding. Your donation will help Brookdale continue to provide vital resources to our community. 

View Brookdale's current Donation List for in-kind donations. Donations can be dropped off on site at Brookdale Resource Center.


 

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Meal service at Brookdale

Volunteer

Brookdale Resource Center utilizes volunteers daily for its operations. Volunteer opportunities at Brookdale include but are not limited to serving meals, sorting donations, facility upkeep, and assorted projects.

If you are interested in volunteering, follow this link to view Brookdale’s current volunteer needs and sign up for shifts: Brookdale Volunteer Opportunities

For volunteer groups and/or specialized projects, contact Charity Lucas at clucas@brookdalerc.org.

Resident Success Stories

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Bonnie S.

"My stay at Brookdale was good. I love how they helped me. I'm going to miss y'all."

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Tukeyila W

"My stay at Brookdale was awesome. The staff are very good at what they do. Brookdale will never let you down. I will recommend Brookdale to others."

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Gregg P.

"Brookdale is a blessing in so many ways. Everyone has been so nice to me. I have enjoyed my stay here. God bless everyone in this center. You all do wonderful things for people in need. "

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Sabrina J

"My stay at Brookdale was amazing. I first would like to say thank you for giving me and my kids the opportunity to stay here. And second, a big thanks to the Brookdale staff! Everyone was so helpful and amazing to my family."



 

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Brick sign that says "Brookdale Resource Center" and a picture of tables in a cafeteria

Brookdale's Story

Brookdale Resource Center (previously known as Brookdale Warming Center) opened in January of 2021 following the tragic discovery of two homeless men frozen to death on Christmas morning in 2020.

The consolidated government of Macon-Bibb County and various community organizations turned the former Brookdale Elementary School into a 24-hour facility that provided food and shelter to the homeless population during the winter months. It was evident that Brookdale Resource Center would still be needed once the cold weather subsided. Mayor Lester Miller approached the United Way of Central Georgia about taking over the operations and continuing the program.